Celeste Demby

Program Manager — Student Success & Operations

I plan, launch, and scale student-facing programs—clear roles, reliable processes, measurable outcomes.

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What I do

Program Strategy & Roadmapping

Define scope, success metrics, and governance.

Operations & Process Design

Building repeatable workflows, SLA, and coverage models.

Training & Reporting

Enable mentors & staff; track KPIs for iteration

Programs preview

Peer Mentoring 2.0 (RAM2RAM)

Scaled mentoring via recruit → train → deploy → reflect pipeline and light reporting.

Virtual Advising & Enrollment (Parsons)

Group advising + peer chat to register ~600 students fast and reduce melt.

RAM Website & Ops Revamp

Clear pathways, Bookings integration, and centralized attendance.

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